•Maintains the stability of the servers•Supports software and hardware issues•Procures and installs hardware and software needs•Documentation and administration not limited to internet access, software and hardware licenses, software and hardware purchases, software and hardware installations, custom software solutions•Administrator Gsuite/Google workspace•Confluence Administrator•New Relic monitoring and administrator•Jira software Administrator
•Provides support APAC staff/employees •Maintains and monitors the offices IT infrastructure by ensuring its availability and escalate to providers and IT Operations team in case of downtime. •Using Service now as ticketing system •Configuring users VPN using Microsoft Azure(Authenticator)•Administrator of Mxie(Zultys) application for adding/removing users•Performs preventive maintenance on workstations and server room•Analyze system issues and provide resolutions.•Handling VMware, installing operating system, backup snapshots, making new template•Responsible for user management for new hires and leavers by creating/disabling user accounts in AD, email setup in Office 365 and Outlook, and granting/disabling access in Biometrics. •Kaspersky Anti-Virus Administrator update scheduled update and scan removing malware from the affected workstations.•Recommend process improvements to ensure system reliability, scalability, security, integrity and performance. •Weekly Monitoring of PABX,UPS in APAC and IP cameras•Work in compliance with department safety and quality standards.
• Maintain confidentiality and security of company documents and employees.
• Install new servers and configure hardware, peripherals, services, settings, directories, storages
• Install, configure and maintain software and hardware systems.
• Install and configure servers that will support system application
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key process, reviewing system and application logs
• Repair and recover from hardware or software failures, coordinate and communicate with impacted constituencies
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure system software.
• Conduct IT related trainings to new hires, users and technical teams as needed
• Analyze system issues and provide resolutions.
• Handling VMware, installing operating system, backup snapshots, making new template
• Kaspersky Anti-Virus Administrator update scheduled update.
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
• Work in compliance with department safety and quality standards.
• CCTV Monitoring
