Results-driven professional with over 10 years of experience in business operations, process management, project management and client relations. Adept at leading cross-functional projects, optimizing workflows, and driving process improvement initiatives. Strong analytical skills, stakeholder management experience, and a data-driven mindset to enhance operational efficiency and implement strategic solutions.
I have worked closely with clients, led onboarding efforts, and managed community-facing partner channels over the years and helped companies deliver thoughtful, responsive support across business operations, HR, client experiences, and quality assurance. All with the goal of creating positive, human-centered experiences.
Key Skills:
- Process improvement & optimization - Project management & implementation - Partner Channel Management- Strategy planning & execution - Data analysis & root cause analysis - Stakeholder engagement & senior management reporting - CRM & business tools management
