Experienced professional with a strong background in forex trading, customer support, account management, business development, call center operations, and e-commerce management. I have worked as a Business Development Manager, Account Manager, mentor, and trader in the forex industry, supporting both brokers and prop firms. My experience includes client onboarding, trader support, backend operations, account handling, resolving trading-related concerns, and building strong client relationships to support retention and business growth.
I also have solid experience in customer support management and call center operations, where I handled agent supervision, performance monitoring, quality assurance, training, escalations, shift scheduling, and workflow improvement. I am comfortable managing both inbound and outbound support environments while ensuring service quality, KPI performance, and customer satisfaction.
In e-commerce, I have worked as an Operations Manager for print-on-demand businesses and have hands-on experience with Shopify support, order management, product listings, backend operations, refunds, and customer communication. I am also capable of coordinating with suppliers, handling B2B communication, and helping maintain smooth day-to-day operations.
As a Virtual Assistant, I have supported travel, e-commerce, and trading-related businesses by managing customer service, backend tasks, booking coordination, reporting, and administrative workflows. I am highly organized, reliable, and able to work with minimal supervision while delivering efficient and professional results.
