I bring over 16 years of experience in Customer Service and Sales, supporting customers from the US, UK, and worldwide. I started my career in a leading call center in the Philippines, working as an agent for 5 years, and have since spent the last 11 years as a reliable freelance customer support specialist and virtual assistant.
I currently manage an online store and lead a team of customer support agents, ensuring smooth day-to-day operations, efficient team performance, and top-tier service delivery. My experience spans across e-commerce (Shopify/dropshipping), virtual assistance, and email support for creators and online course businesses.
What I bring to the table:
Excellent customer support via email, chat, and phone
Team management and training of support agents
Shopify store operations: order processing, tracking, returns, product updates
Inbox and communication management for clients
Fluent English communication and strong computer skills
Organized, proactive, and efficient in remote and fast-paced environments
I'm passionate about helping businesses scale by delivering great customer experiences and building strong support teams.
