I'm an IT Support Engineer with over 7 years of experience providing Tier 1 and Tier 2 technical support to U.S.-based clients in MSP and service-driven environments.
My expertise includes, but aren't limited to Microsoft 365 administration, Active Directory, Entra ID (Azure AD), user account management, troubleshooting hardware and software issues, remote support, and incident management.
I also have extensive experience handling customer requests through phone, email, chat, and ticketing systems while maintaining excellent service levels and customer satisfaction.
Need someone to deliver reliable technical support, efficient issue resolution, and maintain smooth business IT operations? Look no further, I'm your guy.
