Hi there! I'm a Virtual Assistant with a strong customer service foundation 2+ years supporting U.S. retail brands like Michaels and Walmart Spark across phone, chat, and email. I've built a track record of staying calm, organized, and dependable, even when handling escalated issues.
I'm comfortable working across CRMs like Zoho, Salesforce, and Oracle, and I use AI tools like ChatGPT and Claude to work faster and more efficiently.
I'm reliable, detail-oriented, and a quick learner. I'm looking for a long-term remote role as a Virtual Assistant, where I can bring consistency and great results to your team.
Services I Offer:
Customer Support<8efe80624d780eba0c6493ec45140364>Email, live chat, and phone support
Order tracking, returns/refunds handling
Resolving escalated customer issues
CRM & Systems Management
Managing customer records in Zoho, Salesforce, or Oracle
Ticket management and prioritization
E-commerce & Order Support
Processing orders, returns, and inventory updates (e.g. Shopify)
Liaising with warehouses/3PL teams
Admin Support
Inbox and calendar management
Data entry, spreadsheets, and reporting
Meeting notes and follow-ups
Social Media Support
Content scheduling and posting
Basic graphic/video editing
AI-Assisted Productivity
Using ChatGPT/Claude to draft emails, responses, and content faster
Creating templates and SOPs to speed up admin work
