-Assisting clients with inquiries or concern’s related to a company’s products or services.
-Handle clients complains, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
-Escalate complex issues to appropriate team.
-Collaborate with other team to resolve the issue.
-Reports and records complaints and feedback.
Skills:
-Customer Support
-Adaptability
-Problem-solving
-Efficiency
-Good communication
-Active listening
-Taking Responsibility
-Time management
-Keen on details
