I am an Order Processing and E-commerce Support Assistant specializing in structured backend operations, order management, and customer support.
I focus on repetitive, process-driven tasks that require accuracy, organization, and consistency. I perform best in clearly defined workflows where expectations and KPIs are measurable.
With 7 years of sales experience and hands-on e-commerce support experience (Shopee, Lazada, Facebook Marketplace), I understand both front-end customer interaction and back-end order coordination. I am experienced in managing order tracking, shipment follow-ups, post-sales concerns, and CRM updates.
What I Can Do for Your Business:
• Order processing and fulfillment support
• Shipment tracking and delivery coordination
• Email and chat customer support (non-voice)
• Returns, refunds, and dispute handling
• Product listing and inventory updates
• Sales admin and backend documentation
• CRM data entry and maintenance
• Basic reporting using Google Sheets
Tools I Use:
• Google Workspace (Docs, Sheets, Gmail, Drive)
• Meta Business Suite
• Canva
• CapCut
• Viber and WhatsApp
I am looking for a long-term, full-time role focused on order management, e-commerce backend support, or sales administration. I am open to US time zone or night shift schedules.
If you need a reliable operations support assistant who values structure, accuracy, and consistency, I am ready to contribute.
