As an Administrative Assistant at the OWWA NCR 24/7 Operations Center, I provided continuous support to Overseas Filipino Workers and their families by handling inquiries through calls, emails, and messages. I maintained accurate records of client interactions, coordinated with various OWWA departments and partner agencies for emergency or repatriation cases, and ensured timely delivery of services. My role also involved performing general administrative tasks such as filing, scheduling, and preparing reports to support daily operations. I actively participated in improving service procedures, contributing to the center’s mission of providing prompt and effective assistance to OFWs anytime, day or night.
