I’m a Bookkeeper and Customer Support Specialist with nearly a year of hands-on bookkeeping experience and 2 years of proven expertise in high-volume customer service across email and phone channels. I help small businesses stay financially organized while delivering smooth, professional customer interactions that build trust and retention.
What I Bring to the Table:
- Full-cycle bookkeeping: Accounts Payable/Receivable, bank reconciliation, journal entries, and monthly reports
- Familiar with QuickBooks and Excel, with experience handling real client accounts during my internship
- Handled 1,000 to 1,500 emails weekly and resolved call disputes with professionalism and empathy
- Skilled in managing client inquiries, and escalations in fast-paced environments
- Strong attention to accuracy, confidentiality, and hitting deadlines consistently
With my combined experience in bookkeeping and high-volume customer support, I bring a results-driven, dependable skill set that ensures both financial accuracy and customer satisfaction. I'm adaptable, detail-oriented, and always ready to learn and grow with your business.
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