Hi there! I’m -----------. I earned my bachelor's degree in Human Resources from the Polytechnic University of the Philippines (PUP), where I graduated as one of the Cum Laude’s.
In my previous roles as a Customer Service Associate, I’ve worked with U.S. clients across various industries, handling customer inquiries through email, chat, phone calls, and social media platforms such as Facebook, Instagram, and Twitter. This experience has helped me develop strong communication skills, problem-solving abilities, and proficiency in CRM tools like Salesforce, Sprinklr, and Gladly. Whether providing voice or non-voice support, I always strive to deliver timely, empathetic, and high-quality service.
In addition to customer service, I’ve worked as a Freelance Virtual Assistant and Shopify Account Admin, where I managed product listings, created SEO-friendly descriptions, organized collections, and set up shipping and packaging details. I also processed orders, handled returns and refunds, and assisted customers via email and social media. This role allowed me to gain hands-on experience with the Shopify platform and understand the complete e-commerce workflow from backend setup to customer resolution.
Earlier in my career, I served as an HR intern, assisting with onboarding, recruitment coordination, and employee file management. I used platforms like Workday for HR tasks and Calendly for scheduling, and I’m highly familiar with tools like Google Drive, Microsoft Office, Slack, Zoom, and MS Teams—making me well-equipped for remote and collaborative work environments.
I’m confident that my adaptability, attention to detail, and ability to learn new systems quickly will allow me to effectively support your team and contribute meaningful results. I’d love the opportunity to further discuss how I can bring value to your organization.
