• Customer Service & Support: Over 5 years of experience in handling inbound and outbound calls, resolving client issues, and providing top-tier service in both B2C and B2B settings.
• Logistics & Dispatch Coordination: Skilled in tracking shipments, coordinating delivery schedules, and managing operations for trucking and freight companies.
• Technical Support: Background in troubleshooting VoIP systems, modems, routers, and other telecom tools—delivering efficient and clear tech assistance.
• Collections & Account Management: Experience in payment follow-ups, resolving billing issues, and managing accounts to ensure on-time collections and client satisfaction.
• Remote Communication Tools: Proficient with CRMs, Google Suite, Microsoft Office, Zoom, and other platforms used in remote customer engagement and team collaboration.
• Process-Oriented & Detail-Driven: Known for accurate reporting, task management, and maintaining service quality under pressure.
Verified
