I bring a strong background in customer service, logistics coordination, and administrative support, with over eight years of hands-on experience in fast-paced environments where communication, organization, and a customer-first mindset are key.
Currently, I work as a freelance HR and Admin Manager for an international outsourcing firm, where I oversee daily operations for remote teams in both the Philippines and Colombia. My work involves calendar and travel management, internal communications, SOP creation, and report preparation, which means I'm highly organized, detail-oriented, and used to juggling multiple priorities while staying focused and professional.
As a Logistics Dispatcher at SourceFit, I became the central point of contact for delivery operations, managing driver schedules, dispatching work orders, and troubleshooting real-time delivery issues. I was responsible for monitoring timelines, communicating updates with both drivers and clients, and ensuring seamless coordination across teams, all of which closely align with the dispatch and scheduling responsibilities in this role.
At ECE Consulting Group and ePerformax, I provided frontline support for both technical and financial service concerns, handling everything from live chat and refunds to bank connectivity and escalated client issues. These roles helped me build a solid foundation in active listening, efficient problem-solving, and delivering service that makes customers feel truly cared for.
