I’m a reliable and detail-oriented Virtual Assistant with 3 years of experience in healthcare support, specializing in medical records retrieval and administrative operations. I'm also a Lean Six Sigma White Belt, trained in process improvement and efficiency.
I started as a records specialist and was later promoted to Team Supervisor for Episource and Optum, where I led a team handling high-volume chart retrieval, provider outreach, and quality checks for US healthcare projects.
Currently, I work as an Account Manager for Advance Retrieval, overseeing medical records coordination for The Chou Law Group in California. I manage subpoenas, communicate with providers, and ensure timely, HIPAA-compliant record delivery.
I can assist with:•Medical records & legal case coordination-Inbox, calendar & client communication•Data entry, spreadsheets & CRM updates•General admin support & task documentation.
I’m organized, proactive, and adaptable to both US and Australian time zones. If you need someone dependable to support your healthcare or admin processes — I’m ready to help.
