I am a dedicated customer service, appointment setting, lead qualification, and support professional with 10+ years of experience in customer care, chat support, fraud investigation, dispute resolution, billing, sales, and technical support. I have worked with global companies such as JPMorgan Chase & Co., FIS Global Solutions, VXI, Peak Support, and Shadow Office Solutions, handling high-volume customer interactions while delivering exceptional service and maintaining strong attention to detail.
My expertise includes:
• Customer Service & Chat Support
• Appointment Setting & Lead Qualification
• Social Media Appointment Setting & Lead Qualification
• Email Support
• Fraud & Chargeback Investigation
• Dispute Resolution
• Technical Support & Troubleshooting
• Billing & Account Management
• Sales & Upselling
• CRM & Documentation Management
• Client Communication & Relationship Building
• GoHighLevel (GHL) CRM Management
• Zendesk Ticketing & Customer Support
I am highly skilled in resolving customer concerns with empathy, professionalism, and efficiency. I thrive in fast-paced environments, can multitask effectively, and consistently focus on delivering positive customer experiences. My background in financial services, technical support, and customer success has strengthened my analytical thinking, problem-solving abilities, and attention to detail when handling sensitive customer issues.
I am proficient in a variety of tools and platforms, including GoHighLevel, Zendesk, HubSpot, Google Workspace, Microsoft Office, Calendly, Asana, Trello, ClickUp, social media messaging platforms, and other CRM and customer support systems.
I am reliable, detail-oriented, adaptable, and committed to helping businesses improve customer satisfaction, customer retention, and operational efficiency. I am eager to contribute my skills, experience, and strong work ethic to a growing team.
Let's work together to provide outstanding customer experiences, generate qualified leads, and drive business success.
Verified
