Dynamic and dependable. A seasoned professional with a strong foundation in customer service, technical support, and administrative assistance. With a Bachelor’s degree in Computer Science and a solid track record in roles spanning BPO operations, safety compliance, and virtual support, I consistently demonstrate a commitment to excellence, time-conscious execution, and client satisfaction.
My background includes significant roles at Genpact and MSGNI BPO Corp, where I excelled in handling customer inquiries, technical troubleshooting, and policy education. I am also certified in Medical Billing, HIPAA Compliance, and trained as a Medical Virtual Assistant, showcasing my readiness for remote healthcare-related roles.
I bring advanced communication, decision-making, and organizational skills, reinforced by her proficiency in tools like Salesforce, Zoom, Cisco, and Canva. Whether leading a team, resolving customer issues, or ensuring workplace safety, she approaches every task with focus, adaptability, and an eagerness to deliver results.
