Greetings!
With 6 years of experience in the Business Process Outsourcing (BPO) industry, I am a seasoned trainer dedicated to empowering teams and driving performance excellence. My passion lies in designing and delivering dynamic training programs that enhance skills, improve efficiency, and foster exceptional customer experiences.
Key Expertise:
-Developing comprehensive training materials and interactive workshops tailored to all learning styles.
-Coaching teams to achieve measurable performance improvements, including KPIs like AHT, FCR, and CSAT.
-Streamlining onboarding processes to accelerate new hire productivity.
-Implementing soft skills, communication, and technical training that ensures agents thrive in high-pressure environments.
-Conduct Training Need Analysis in order to address any gaps and improve customer enteractions.
I bring an innovative, people-focused approach to training that not only builds skills but also inspires confidence and long-term career growth. Whether you're launching a new team, scaling operations, or optimizing current performance, I am here to help your team succeed.
I look forward in working with you and deliver exceptional results!
