Experienced BPO professional with over 6 years of expertise across financial services, telecommunications, and food delivery operations. Served as Team Leader for a credit card services account for 3 years, overseeing performance, compliance, and customer satisfaction. Currently working for 1 year as an Account Manager and Revenue Specialist for a leading Australian food delivery campaign, focusing on client retention, revenue growth, and operational efficiency. Skilled in fraud investigation, retail banking, customer service, and basic technical troubleshooting. Known for strong communication, adaptability, and consistent performance in fast-paced, client-focused environments.
