Hi, I’m Michael, also known as Rein. I’m passionate about helping people and creating positive customer experiences. My background spans e commerce, customer support, and team leadership, including experience as an Operations Manager. Over the years, I’ve learned that building strong relationships starts with clear communication, empathy, and a genuine commitment to helping others.
I have hands on experience managing Shopify stores, including order processing, modifications, refunds, cancellations, and customer inquiries. I’ve worked extensively with platforms such as Zendesk and Commslayer, assisting customers through email and chat while ensuring a smooth and positive experience. I also have experience handling chargebacks through Shopify and reviewing disputes through PayPal Serenity, giving me valuable insight into both customer support and operational processes.
In addition, I have managed Trustpilot business accounts, where I actively work with dissatisfied customers to address their concerns and turn negative experiences into positive outcomes whenever possible. I believe that every customer interaction is an opportunity to rebuild trust, strengthen loyalty, and improve a brand’s reputation.
Whether I’m supporting customers, leading a team, improving workflows, or resolving complex issues, I bring a solutions focused mindset and a strong sense of accountability. I enjoy finding ways to make processes more efficient while ensuring customers feel heard, valued, and supported.
For me, great service is about more than just responding quickly. It’s about building trust, creating meaningful connections, and leaving a positive impression with every interaction. That’s the approach I bring to my work every day.
