Customer Service Specialist | Virtual Assistant | Admin Support11+ Years of Experience | United Airlines | Verizon | Blue Sky Heating & Air | Philippines | Bilingual (English & Filipino)
Hi! I’m -----------, a highly experienced customer service professional and virtual assistant with over 11 years of proven success supporting global companies and U.S.-based businesses.
My career began at United Airlines, where I mastered reservation systems and handled complex customer concerns with empathy and precision. I later became a Customer Service Manager at Verizon, leading a remote team, coaching agents, managing escalations, and leveraging tools like ACSS, Verint, Slack, and Google Workspace to deliver top-tier service.
In my most recent role, I work remotely for an HVAC company in the U.S., providing dispatch, scheduling, and administrative support using Dispatch, RingCentral, Time Doctor, Excel, and Zoom. I excel at managing customer bookings, communicating with technicians, and coordinating seamlessly between clients and vendors in real time.
Core Skills & Tools
- Customer Support: Phone | Email | Chat- Dispatching & Appointment Scheduling- Administrative Tasks & Internal Coordination- Tools: GDS, ACSS, Verint, RingCentral, Dispatch, Excel, Google Sheets, Slack, Zoom, Microsoft Teams
What Sets Me Apart
- Strong communication and problem-solving skills- Calm under pressure with a fast response time- Reliable, organized, and self-managed- Fluent in English and Filipino- Background in Psychology – skilled in empathy and understanding customer behavior
I’m seeking long-term clients who value professionalism, consistency, and experience.
If you’re looking for a well-rounded Virtual Assistant or Customer Service Specialist, you’ve found the right person!
