I am a Customer Service and Virtual Hospitality Specialist with over four years of experience supporting international clients across retail, e-commerce, travel, and hospitality. I specialize in delivering high-quality customer experiences through clear communication, efficient issue resolution, and well-organized virtual operations, consistently maintaining strong client and guest satisfaction.
Recently, I have been working as a Virtual Front Desk professional for a boutique hotel, managing guest inquiries, reservations, and service requests via phone, email, and chat. I assist with check-in and check-out processes, handle booking adjustments, and coordinate closely with on-site teams to ensure seamless guest experiences.
Overall, I have worked with several booking platforms and property management systems, including -----------, Expedia, Airbnb, Cloudbeds, and Amadeus GDS. My background in the travel and hospitality industry has strengthened my ability to manage high-volume inquiries, navigate multiple systems efficiently, anticipate guest needs, and resolve issues quickly while maintaining a professional and empathetic approach.
Previously, I supported global clients through roles at Spreetail Inc., TravelPerk, Expedia Chase Travel, and Hudson’s Bay Canada. These experiences further developed my adaptability, problem-solving skills, and ability to perform at a high level in fast-paced, customer-focused environments.
I am highly organized, detail-oriented, and committed to providing dependable support that helps businesses operate smoothly while delivering exceptional service.
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