Customer Support Specialist with CRM Expertise and Technical Troubleshooting Skills

Hi, I’m Arabella Eustaquio. I have over 10 years of experience in customer support, with a strong background in phone support.

I’ve supported clients in the SaaS and BPO industries, using CRMs like Zendesk, HubSpot, and Freshdesk to track tickets and resolve issues. At Solution reach, I helped healthcare providers troubleshoot app and platform concerns, while managing support queues and escalating complex cases when needed.

I’m comfortable using cloud phone systems and I always aim to deliver clear, empathetic, and efficient support. I’m also fully equipped to work remotely, with a reliable setup and a strong sense of initiative.

I’d love the chance to bring my skills to your team and help improve the overall customer experience.