An experienced professional with over 6 years in customer service, ecommerce support, technical troubleshooting, and quality analysis. I specialize in helping businesses streamline operations, resolve complex issues, and deliver excellent client experiences. What I Offer:
- Ecommerce Support (Shopify & Integrations): Skilled in managing product listings, promotions, inventory coordination, and troubleshooting integrations such as payment gateways, CRMs, ERP systems, and third-party apps.
- Customer Service: Multi-channel support (email, chat, phone, social media) with expertise in handling escalations, order management, and high-value client concerns.
- Technical Support & Quality Analysis: Tier 2 experience in ecommerce apps and platforms, conducting audits, testing, and providing detailed feedback to improve performance and compliance.
- Leadership & Training: Coached and mentored peers, audited quality, and developed a productivity scorecard system that improved accountability and team efficiency.
- Virtual Assistant Skills: Calendar and email management, reporting, documentation, and social media communication.
Achievements: Multiple Top Performer Awards at TaskUs and iQor
Top Agent Award across the entire line of business
Regional Top Performer – Luzon at Chowking
