Hi, I’m -----------! A dedicated Learning & Development professional with over 8 years of experience in technical support, training facilitation, and email -----------eting. I specialize in helping teams thrive through well-structured onboarding, product-specific training, and performance coaching.
Facilitated onboarding and upskilling programs for a leading global sports streaming account, ensuring agents delivered high-quality customer support in a fast-paced, tech-driven environment. My sessions focused on communication excellence, product mastery, and handling high-volume support scenarios—all while aligning with brand voice and KPI targets.
I also have a strong technical background supporting Microsoft 365 products like Teams, OneDrive, Exchange, and SharePoint. From resolving complex configuration issues to driving user adoption through clear communication and upskilling, I make tech more accessible and teams more effective.
Here’s what I bring to the table:
* LMS & training content development (PowerPoint, Canva, Teams)
* Microsoft 365 & email systems troubleshooting
* Email deliverability & anti-spam compliance (SPF, DKIM, DMARC)
* Email campaigns, upselling & cross-selling
* Team leadership, coaching, and knowledge base creation
Core Strengths:
* End-to-end training facilitation (new hire & ongoing) for sports streaming & tech accounts
*Microsoft 365 support: Exchange, Teams, OneDrive, SharePoint troubleshooting
* Email infrastructure: Deliverability, configuration, and authentication (SPF, DKIM, DMARC)
* Performance coaching: OJT, nesting scorecards, and feedback loops
* LMS content development: Engaging e-learning using PowerPoint, Canva, Teams
Clients and colleagues trust me to lead with clarity, break down complex topics, and inspire learners to perform at their best. Whether your team needs technical support enablement, digital onboarding, or training process optimization—I’m here to help you deliver results.
Let’s build smarter systems, stronger teams, and scalable solutions—together.
Skills & Tools
* Facilitation for Sports Streaming & Tech Accounts
* Microsoft 365 Suite (Teams, Exchange, OneDrive, SharePoint)
* Email Tech Support & Configuration
* LMS Management & Instructional Design
* Training Content Development (PowerPoint, Canva)
* Performance Monitoring & Coaching
* Email Authentication (SPF, DKIM, DMARC)
* Cross-Functional Collaboration (Ops, QA, HR)
