Hi! I’m ----------- De Castro, and I help businesses provide excellent customer experiences through clear communication, organization, and reliable support.
I have several years of experience in Customer Service and Virtual Assistance, working with international accounts like T-Mobile and Telstra. I’ve handled email and chat support, processed orders, managed tickets, and resolved issues with empathy and professionalism.
I’m familiar with tools such as Zendesk, Gmail, Google Sheets, Excel, Bitrix, Asana, Trello, Notion, Canva, CapCut, and Slack helping me stay organized and efficient while supporting both customers and internal teams.
Aside from customer communication, I’ve also created trackers for bookings, sales, and check-ins, improving accuracy and daily reporting. I take pride in being proactive, detail-oriented, and adaptable in fast-paced environments.
If you’re looking for someone who’s dependable, tech-savvy, and communicates well, I’d love to be part of your team whether it’s for full-time support or flexible part-time assistance.
