I am a reliable and detail-oriented General Virtual Assistant with strong experience in customer support, technical troubleshooting, and administrative tasks. Currently working as a Global Service Desk Engineer (L1), I am skilled in handling emails, managing tickets, documenting processes, and providing timely support while meeting strict SLAs.
With a solid background in customer service and operations, I bring excellent communication skills, professionalism, and the ability to handle multiple tasks efficiently. I can support your business by managing inboxes, organizing data, updating spreadsheets, preparing reports, scheduling tasks, and ensuring smooth day-to-day operations.
I am highly proficient in Microsoft Office (Excel, Word, PowerPoint), email and calendar management, and online tools. My technical knowledge in IT, networking, and basic programming allows me to quickly learn new systems, follow workflows accurately, and solve problems independently?reducing your workload and saving you time.
I am proactive, organized, and committed to delivering quality results. My goal is to be a dependable VA who helps streamline processes, improve productivity, and support business growth.
