I am a Results-driven professional with 14 years of experience in the BPO industry, specializing in the telecommunications sector. I have a proven expertise across a wide range of roles including Customer Sales, Technical Support, Project Management, Order and Implementation Management, Business Operations Training, and hiring recruitment process. I am Skilled in managing end-to-end project lifecycles—from pre-sales consultations and order processing to implementation, customer communication, escalation management, and post-sales billing support. Part of my skills are Adept at coordinating cross-functional teams, leading customer engagements, and delivering high-quality service throughout all phases of the customer journey
