Recognized for a comprehensive set of skills that will be valuable to the clients. Dedicated, hardwoking and engaging communicator with a proven track record in process development.
- Manage various customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
- Delivered customer and provider support to the advocates for Medical and Dental eligibility, benefits, and claims.
- Worked on escalation requests and taking supervisor calls.
- Proven track record in managing intake processes, scheduling, and data entry for patients.
- Provided exceptional customer service via phone, email, and chat, addressing patients’ inquiries and resolving issues promptly.
- Created and updated intake forms and documents to simplify the process for both patients and providers.
