When I was working as a technical support at VXI, I was responsible for assisting customers experiencing technical issues with their services, such as cable, internet, or telephone connectivity problems. I performed troubleshooting, software resets, and equipment health checks to resolve their concerns. As a Customer Care Representative, I assist customers with their services by reviewing their bills and identifying promotions or new services they may benefit from. Additionally, I have experience handling financial campaigns, where I support customers with processing money transfers and checking their status. I am also responsible for creating cases and escalating issues when customers experience delays or problems with their money transfers.
