Customer service professional with 5 years of experience delivering exceptional support across telecommunications and healthcare industries. Skilled in handling billing inquiries, resolving technical issues, and providing timely solutions while maintaining a high level of customer satisfaction. Experienced in scheduling patient appointments, verifying insurance eligibility, processing prior authorizations, and documenting patient information using Electronic Health Record (EHR) systems. Strong ability to communicate effectively with customers, patients, healthcare providers, and insurance representatives while managing multiple tasks in a fast-paced environment. Recognized for attention to detail, problem-solving skills, and a commitment to delivering accurate, efficient, and compassionate service.
