Customer-focused and highly detail-oriented Senior Customer Support Representative and Product Lead with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, escalations, and timely resolutions that drive customer satisfaction and retention. Recognized for strong judgment, leadership, and a deep understanding of customer needs across multiple platforms. Also experienced as a Product Lead, managing Shopify product listings, specifications, variants, pricing, descriptions, and product images while ensuring accuracy and consistency across the store.
Verified
