Dedicated and experienced Process Executive with 4 years in the BPO industry, specializing in customer service through both inbound and outbound calls, as well as email support. Proven ability to handle a wide range of customer concerns, including escalations, order placement, tracking, returns, and refunds. Reliable in a work-from-home setup with personal internet, laptop, and headset. Adaptable to graveyard shifts and known for being a strong team player who consistently delivers efficient and empathetic service in high-pressure environments.
