A highly experienced professional with a strong background in customer service, technical support, and training. Over 10 years of combined experience in the BPO industry and food service, with expertise in delivering training, resolving technical issues, and providing excellent customer support.
Product Specific Trainer at Concentrix (2016–2024): Led training sessions, created learning materials, and collaborated with quality assurance and operations teams to improve performance and onboarding processes.
Technical Service Representative at Teletech (2016): Delivered technical support, resolved hardware/software issues, and assisted customers through clear instructions and troubleshooting.
Customer Service Representative at Teleperformance (2014–2016): Handled customer inquiries, escalated complex issues, and ensured customer satisfaction through effective communication.
Service Crew/Cashier at Jollibee/The French Baker (2012–2013): Provided frontline customer service, handled cash and POS systems, and ensured efficient food service operations.
Verified
