Detail-oriented and results-driven professional with over 7 years of experience in compliance operations, customer service, and marketing support. Most recently worked with Genpact supporting META (Facebook) as a Process Manager for both Sanctions and Politically Exposed Persons (PEP) reviews, ensuring strict adherence to global regulatory standards and internal risk policies. Skilled in high-volume data analysis, risk assessment, and compliance documentation.
Previous experience in the quick-service industry as a Guest Experience Manager and Service Crew at McDonald’s, demonstrating strong leadership, team coordination, and customer service excellence. Proven ability to adapt quickly, handle pressure, and maintain high-quality performance in dynamic environments.
Looking to leverage my analytical skills, attention to detail, and client-focused approach in a remote role where I can contribute to operational excellence and compliance accuracy.
Skills
Analytical & Critical Thinking
• Pattern recognition and anomaly
detection
• Quick decision-making based on limited but critical information
Technical & Process Skills
• Strong data entry speed and
accuracy
• Workflow tools (e.g., CRM,
Excel/Sheets, internal
dashboards)
Productivity & Efficiency
• Meeting and exceeding
performance metrics under time
pressure
• Prioritization in a fast-paced,
high-stakes environment
Soft Skills, Compliance & Ethics
• Goal-oriented mindset
Adaptability to fast-changing
protocols
• Confidentiality and discretion
handling sensitive information
Competitive drive and self
