Shopify Customer Support Specialist with 3+ years of experience handling high-volume e-commerce support for international customers. I manage approximately 320–600 customer interactions per week while maintaining a 95% QA score under structured monthly audits.
I specialize in Shopify order management, refunds, replacements, shipping investigations, and customer complaint resolution using Gorgias, Zendesk, HubSpot, and Shopify as daily tools.
I investigate missing, damaged, and incorrect orders using tracking data and customer evidence, then process refund or replacement decisions based on strict policy guidelines. My focus is fast, accurate, and policy-compliant resolution of customer issues in high-volume environments.
I also have a background in technical support and administrative operations, which strengthened my documentation accuracy, escalation handling, and workflow consistency.
I am ready to support an e-commerce or Shopify-based team immediately with minimal onboarding and consistent performance from day one.
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