Customer Service Specialist | 7 Years BPO Experience
I am a highly experienced Customer Service Specialist with 7 years in the BPO industry, having worked with top companies such as Teleperformance, IQOR, and Concentrix. I’ve supported various accounts in fraud prevention and claims, billing, technical , collections and sales, giving me strong expertise in customer support, data handling, and account management.Key Skills:
• Customer Service (calls, email, chat support)
• Problem-Solving & Conflict Resolution
• Data Entry & Account Management
• Multitasking & Time Management
• Client Relationship BuildingBest Fit Roles:
• Customer Support Specialist
• Virtual Assistant (with customer support focus)
• Email/Chat Support Representative
• Data Entry & Back Office Support
• Sales/Account Support
My goal is to help businesses ensure smooth operations, improve customer experience, and achieve growth through reliable support.
