Dedicated and multilingual Customer Service Representative with nearly 7 years of experience in inbound/outbound calls, email, and chat support across various industries. Known for delivering consistent, high-quality service by combining empathy, attention to detail, and technical expertise. Fluent in English and Spanish, with proven ability to communicate effectively with diverse clients and resolve over 80+ daily inquiries. Skilled in CRM systems (Zendesk, Salesforce, Oracle), internet troubleshooting, and claims processing. I aim to be known as a reliable, solution-focused professional who brings clarity, patience, and a customer-first mindset to every interaction.
