SUMMARY:
Operations Specialist with 8+ years of experience in high-volume editorial management and AI-driven administrative support. Expert at streamlining workflows for international stakeholders and maintaining 100% accuracy in high-pressure environments. Proven track record in designing high-complexity prompt engineering solutions to increase output consistency and optimize stakeholder relations.
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EXPERIENCE:
Editorial Support, Associate III
STRAIVE PHILIPPINE February 2018 – Present
• Optimized end-to-end manuscript submissions and peer review processes for international stakeholders, maintaining a 99.8% accuracy rate across specialized editorial management systems.
• Resolved 100+ weekly complex workflow and system-related technical issues for authors and reviewers, ensuring consistent SLA (Service Level Agreement) compliance.
• Architected high-volume communication strategies for Mandarin-speaking authors, increasing submission efficiency by streamlining cross-border stakeholder notifications.
• Executed meticulous copyediting and proofreading for manuscripts, ensuring 100% adherence to rigorous publication standards and high-level clarity.
• Troubleshot critical system bottlenecks to enhance user experience, directly contributing to a 15% increase in submission throughput within a fast-paced environment.
• Prioritized concurrent administrative projects with a "remote-native" focus on Workflow Automation, meeting strict publishing deadlines through expert task management.
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Strategic AI & Operations Consultant (Independent)
Freelance Remote Services
• Workflow Automation Services: Design and implement automated operational frameworks to reduce administrative manual labor by an estimated 30% through customized logic-based prompts.
• Advanced Prompt Engineering: Develop high-complexity system prompts for LLMs (Gemini, OpenAI, DeepSeek) to ensure output consistency and "Zero-Hallucination" results for editorial and data tasks.
• Asynchronous Operations Management: Specialize in building "remote-native" workflows that prioritize output-based results over real-time presence, ideal for distributed international teams.
• Strategic Data Segmentation: Offer AI-driven list management and CRM optimization to enhance engagement metrics
through data-backed behavioral adjustments.
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EDUCATION:
Bachelor of Science in Nursing
Manila Tytana Colleges • 2007–2013
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SKILLS:
* Strategic Remote Operations
* High-Stakes Communication
* AI Workflow Integration
* Analytical Problem Solving
* Meticulous Quality Control
*AI & Automation: Advanced Prompt Engineering (Gemini, OpenAI, Grok 3, DeepSeek), Grammarly
* Specialized Editorial Systems: Editorial Manager, Scholar-One
* Project & Data Management: Asana, Trello, Notion, CRM Data Entry & Management
* Productivity Suites: Microsoft Office 365 (Expert Excel & Word), Google Workspace, Adobe Acrobat
* Digital Communication: Slack, Microsoft Teams, Zoom, Outlook, Gmail
* Cloud & Creative Tools: Google Drive, Dropbox, Canva
