My name is Erika Bianca Aquino, and I am an experienced e-commerce Virtual Assistant and Customer Support professional specializing in customer retention and team leadership. I have a proven track record of reducing customer churn, optimizing workflows, and managing high-volume ticketing queues for billing, refunds, and subscriptions during my time at NextVAs Inc and Ascendant E-Commerce LLC. I am highly proficient in essential e-commerce tools like Shopify, Gorgias, and Zendesk, and I hold a certification in Virtual Assistant Basic Training. Fully equipped for a remote setup, I am ready to bring my problem-solving mindset and technical expertise to help streamline your business operations and ensure high customer satisfaction.
