I’m an experienced IT professional with a background in supporting trading environments and working with brokers, along with strong expertise in application support operations, infrastructure support, and Windows system administration. I have exposure to trading systems and Bridge, FIX API connectivity, giving me an understanding of financial trading workflows and the importance of reliable, real-time system performance.
I have hands-on experience managing ServiceNow service catalog requests including server provisioning, decommissioning on-premise servers, incident resolution, and change management while ensuring SLA compliance and proper documentation.
I regularly work with cross-functional teams to deliver well-configured infrastructure services and support project requirements. My experience includes handling analyst reviews, coordinating with clients and technical teams, and ensuring systems meet operational and security standards.
I am detail-oriented, reliable, and committed to delivering high-quality technical support and infrastructure services. I also believe in continuous learning and knowledge sharing to improve team efficiency and operational performance.
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