Service Delivery Supervisor with over 2 years of experience leading teams in e-commerce and customer success, plus 8 years in customer service. Proven in boosting efficiency, customer satisfaction, and seamless service delivery. Skilled in managing service processes, optimizing workflows, and implementing customer-focused strategies. Strong in leadership, analysis, and communication, fostering collaboration and continuous improvement. With 2 years experience in Quality Assurance using Playvox and became a part of Training & Development in on boarding new hires with 100% success rate. Well versed in Zendesk, Kustomer, Apollo, Global E, Netomi, Google Workspace, MS Office, and Canva.
