I'm a customer service representative with more than 2 years of experience and I’m a results-driven Appointment Setter and SDR with over 2 years of experience supporting B2B sales teams through consistent outreach, lead qualification, and calendar booking.
I’ve worked primarily with IT services and business solution providers, engaging decision-makers through outbound calls, emails, and follow-ups, with a strong focus on qualification quality, not just volume.
In my previous role, I consistently exceeded appointment-setting targets by 15–20%, averaging 80–100 outbound calls per day and maintaining a structured follow-up process to improve conversion rates. This performance led to progression into a Training Specialist role, where I coached agents on communication, objection handling, and workflow efficiency.
I’m comfortable working with CRMs such as HubSpot and Salesforce, scheduling tools like Calendly, and adapting quickly to new systems. I work best in performance-based environments where activity, consistency, and results matter.
I’m currently open to remote, performance-based appointment setting or SDR contract roles with clear expectations, defined ICPs, and a focus on quality conversations.
