Customer Service Representative and transcription professional with 6 months of experience at Concentrix, specializing in financial account support, customer relations, and service resolution. Proven ability to handle sensitive financial information, manage high-volume interactions, and deliver accurate, efficient, and customer-focused solutions in fast-paced environments.
Strong background in communication and media, with production experience as an intern at ABS-CBN. Experienced in transcription, English–Filipino translation, documentation, and content support, with a solid foundation in professionalism, confidentiality, and quality standards.
Core Skills:
Customer service & client support
Financial account handling
Call center operations
Transcription & translation
Data accuracy & documentation
Communication & problem-solving
Multitasking & time management
Reliable, detail-oriented, and performance-driven, committed to delivering consistent service excellence and value to every client and organization.
