I am a versatile and dedicated remote professional with over 5 years of diverse experience across customer service, e-commerce, fraud and claims management, social media advertising, and virtual assistance. I have worked with global brands like Airbnb, Meta (Facebook, Instagram & WhatsApp), AT&T DirecTV, and FedEx US, delivering high-quality service across a range of industries including banking, travel, telecommunications, logistics, and retail.
My background also includes B2B sales, dropshipping support, and CRM management for Shopify stores and local e-commerce businesses. I am skilled in handling customer inquiries, fraud claims, order fulfillment, cold calling, and client relationship management. I am highly organized, proficient in spreadsheets, and adaptable to various tools such as CRM platforms (Salesforce, Bloomnet, Mercury Cloud), productivity suites (Google Workspace, Microsoft Office), and softphone dialers (Avaya, RingCentral, Five9, CloudTalk).
Academically, I have studied both Philosophy and Industrial Design, which sharpened my analytical thinking and creative problem-solving abilities. I can perform basic drafting, 2D/3D design, and create graphic assets such as logos and marketing visuals using tools like Canva, Adobe Illustrator, and Photoshop.
I am also knowledgeable in the Korean language and culture, with formal training and a TOPIK I certificate. With strong communication skills, attention to detail, and a commitment to professionalism, I am confident in delivering efficient, reliable, and customer-focused support—whether independently or as part of a team.
