Hi, I'm Erin! A Customer Service Specialist with over 4 years of experience in healthcare, streaming, and food delivery support. I have a strong background in handling inbound and outbound calls, as well as chat and email communications.
At Optum, I worked as an Appeals Triage Coordinator, assisting members and providers with appeals and retrospective requests. I consistently earned Top Agent recognition for achieving high KPIs, 100% quality audits, and strong CSAT scores. I also supported team operations as a Subject Matter Expert Intern, Floor Support, and Team Point of Contact.
I’m passionate about delivering excellent customer service, solving problems efficiently, and contributing to team success. Outside of work, I enjoy creative pursuits such as video editing, photography, graphic design, drawing, and painting. I’m also skilled in Adobe Photoshop, which I use to bring my artistic ideas to life.
