I'm a seasoned expert in Supply Chain, Logistics, Inventory Management, E-Commerce, and Customer Care, with over 15 years of progressive leadership experience across the retail, logistics, and digital commerce industries. Throughout my career, I've led complex, high-volume operations across Southeast Asia—always focused on delivering data-driven, customer-centric solutions that enhance performance, efficiency, and scalability.
At Waltermart Supermarket, I led the transformation of our distribution and logistics strategy—streamlining operations across three regional warehouses, centralizing inventory replenishment, and addressing long-standing challenges like ageing stock and space constraints. I also spearheaded the evaluation and rollout planning of an enterprise-grade Warehouse Management System (Blue Yonder), building the foundation for long-term visibility and cost efficiency.
During my time at NinjaVan Philippines and ZALORA, I played a key role in building scalable logistics infrastructure and digital commerce operations. I managed shipper operations, expanded our cold chain network, and optimized last-mile delivery—ensuring that logistics performance stayed tightly aligned with customer satisfaction goals.
My foundation in customer operations is just as strong. As Director of Customer Operations at ZALORA, and in previous roles with TaskUs, Hinduja Global Solutions, and Startek, I led large-scale BPO and customer care teams. I focused on aligning exceptional customer experience with backend fulfillment and logistics—a capability I’m particularly proud of, as it bridges front-end engagement with operational excellence.
I'm certified in Lean Six Sigma (Yellow and Green Belts) and take a structured, results-driven approach to process improvement, inventory optimization, omnichannel fulfillment, and cross-functional leadership.
Right now, I'm exploring remote opportunities to gain greater flexibility and collaborate with global organizations that are looking to modernize and scale their supply chain and customer care functions. I’m excited to bring my experience, strategic mindset, and hands-on leadership to a team that values innovation, operational excellence, and global impact.
