I have over two years of experience managing client escalations and supporting client-facing operations, ensuring concerns are resolved efficiently while maintaining high service standards. I take ownership of issues and work closely with clients to provide clear, timely, and effective solutions that strengthen long-term relationships. I am experienced in handling billing reports with accuracy and strong attention to detail, while also identifying opportunities to improve processes and contribute to business growth. With strong written and spoken English communication skills, I bring confidence, accountability, and a client-focused mindset to every interaction.
