Experienced Airbnb Cohost | Short-term Rental VA | Former Airbnb Level 2 Case Manager

I am a dedicated Short-Term Rental Virtual Assistant with proven experience in supporting cohosting businesses, property management companies, and hosts to ensure smooth day-to-day operations. My goal is to deliver excellent service, quality results, streamline processes, and help maximize occupancy and revenue for your rental business.

Here’s how I can support you so you can focus on scaling your business and have more time:

Guest Communication:

• I maintain a response time of less than 5 minutes.
• I handle communication professionally while keeping a warm and friendly tone.
• I ensure smooth communication from check-in to check-out.

Streamlining SOPs:

• I help clients organize and document SOPs using Notion or similar tools.
• This allows the team to easily follow processes, ensures smooth day-to-day operations, and removes bottlenecks.

Listing Optimization:

• I optimize listings by updating titles and descriptions using Airbnb SEO terms. This helps increase bookings and improve listing visibility.

Maintenance and Cleaning Coordination:

• I coordinate effectively with maintenance teams and cleaners through Breezeway.
• I report issues and feedback in a timely manner to ensure the property maintains high cleanliness standards and is well-maintained.

Basic Revenue Management:

• I have hands-on experience using PriceLabs and creating Market Dashboards to analyze listing performance based on occupancy and booking window patterns compared to the market.
• Based on this data, I create Occupancy Target sheets or trackers as a basis for adjusting rates or base prices.

Strong Knowledge of Airbnb Policies and Workflows:
• Former Level 2 Airbnb Case Manager / Resolution 2 Support Ambassador.
• Well-versed in submitting AirCover claims, navigating the Resolution Center, and managing reviews, including disputes.

I take pride in being a professional who works with integrity, attention to detail, and initiative. I am reliable, self-motivated, and capable of working with minimal supervision while delivering high-quality results.

If you’re looking for a proactive VA who can help manage and grow your short-term rental business while ensuring top-notch guest satisfaction, I’d love to be part of your team.