Experienced BPO professional with a strong background in customer service, technical support, and process optimization. Hands-on experience in handling inbound and outbound calls, email and chat support, and back-office operations across various industries including telecommunications, and finance. with a proven ability to resolve customer issues efficiently while maintaining high satisfaction ratings. Known for excellent communication skills, strong problem-solving abilities, and adaptability in fast-paced, high-pressure environments. A team player with a focus on continuous improvement and meeting performance targets.
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