I bring over three years of hands-on experience in the BPO industry, with a strong foundation in customer service, effective communication, and optimizing workflow efficiency. Known for my attention to detail, adaptability, and commitment to high-quality service, I consistently meet client expectations and exceed performance goals.
In addition to my BPO background, I have part-time experience as a medical billing assistant for both Primary Care Physicians (PCP) and Mental Health providers. My responsibilities included claims submission, insurance verification, resolving denied and rejected claims, and checking patient eligibility. I also handled patient scheduling using Therasaas, maintained clear communication with patients, and accurately transferred information into Simple Practice.
